Tidy Secrets Terms & Conditions

Booking Confirmation
Booking a service online does not automatically secure your selected date and time. We will contact you via email or phone to confirm your appointment.

If you choose to pay by credit card, the payment will be processed after completing the service.

If you choose to pay via Cashapp or Zelle, a 50% deposit is required to confirm your appointment. Once we receive the deposit, your booking will be fully secured.

Please send your deposit using one of the following options:

Cashapp: $vickyg1981

Zelle: tidysecrets@gmail.com

If you choose to pay by credit card, a hold will be placed on your card 24 hours before the cleaning, and the payment will be charged after the cleaning is completed.

We require at least 24 hours of notice for cancellations or rescheduling. This helps us secure jobs for our cleaners and allows us to find a replacement job in case of cancellation or rescheduling.

Cleaning Crew
We work with teams of two cleaners; occasionally, more cleaners may be assigned due to the complexity of the work or schedule. We aim to limit the rotation of cleaners in your home while providing sufficient cross-training for our cleaning technicians.

Our employees undergo thorough background checks and drug tests prior to employment, so you can trust that all staff members are reliable and held accountable.

Right to Refuse Service
We reserve the right to deny or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on the premises, severe clutter, or disconnected utilities.

If the home is in an unsanitary condition or our cleaners feel unsafe or threatened, they may leave, and you will be charged the cancellation fee.

Cleaning Day Preparation
Your cleaning price is based on the cleaners focusing on their cleaning tasks. We ask that you take a few minutes to tidy up surfaces (e.g., floors, countertops, tables) to provide easy access for cleaning. If you would like our cleaners to handle these tasks, please contact the office in advance so the cleaning fee can be adjusted for the additional time.

Parking
Please provide parking for our Service Providers. If no free parking is available, your card will be charged for the parking fee. If parking is unavailable, the appointment will be considered canceled, and a $70 cancellation fee will apply if Service Providers are forced to leave due to parking inconvenience.

Add-On Services
The following services are available for an additional charge:

• Use of Eco-friendly Products
• Cleaning Interior Windows
• Detailed Blinds Cleaning
• Detailed Baseboards Cleaning
• Handwashing a Sink Full of Dishes
• Cleaning Inside Kitchen Cabinets
• Cleaning Inside the Oven
• Cleaning Inside the Fridge
• Pet Hair Removal
• Removing Mold/Mildew in Showers and Tubs
• Sweeping Inside the Garage
• Patio Furniture Dusting/Wiping

Pets
We will gladly work around pets. However, to ensure cleaning efficiency and safety, we ask that indoor pet activity be limited. If your pet becomes anxious or poses a safety concern, Tidy Secrets reserves the right to remove our employees from the premises.

Our employees are instructed not to enter a home if they believe an animal poses a threat. If a cleaning is interrupted or canceled due to aggressive pets, our cancellation policy will apply.

Service Fees
Our instant pricing is based on years of experience, but we may adjust the price based on the actual condition of the home. If the job requires extra time, we will contact you. If we are unable to reach you, the crew will leave, and you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to meet client standards. Tidy Secrets will contact the client to discuss price or service revisions if the cleaning time differs significantly from the original estimate.

Payments
Payments must be made by cash, or credit card on the day of service.

Refund Policy
We do not offer refunds. All sales are final. While we strive to provide the best possible service, we realize mistakes can happen. If you are unsatisfied with your service, please contact us within 24 hours, and we will correct the issue at no additional charge.

Recurring Service Discount
Recurring service discounts begin after the first cleaning. If you skip a cleaning or reduce your cleaning frequency, your price will increase to reflect the lower frequency.

Rate Increases
Client rates may be adjusted based on changes in service frequency, living situation (e.g., remodels, address changes, changes in occupancy, additional furniture), or annually, with a rate increase not exceeding 8%.

Lockouts
The client is responsible for ensuring access to the service location on the scheduled cleaning day. If the cleaning team is locked out and contact cannot be made within 20 minutes of arrival, the cleaning will be skipped, and you will be charged the $70 cancellation fee.

Rescheduling & Cancellations
Please provide at least 24 hours' notice for cancellations or rescheduling. Failure to do so will result in a $70 cancellation fee.

Alarm Systems
If your home has a security system, please ensure it is off or provide us with the necessary codes and instructions. Notify us of any code changes to avoid lockout charges.

Use of Homeowner’s Vacuum
If you request the use of your vacuum, we are not liable for any damage to the unit. We cannot perform vacuuming if the vacuum is not operational when we arrive.

Cleaning Supplies
We provide the equipment and cleaning products necessary to complete the job. If you prefer green cleaning products, please notify us before the service begins.

If you request we use your supplies, we are not responsible for any damage caused by these products.

Items We Cannot Clean

• Mold
• Hoarding situations
• Areas containing human or animal waste, blood, vomit, or excrement

Unreachable Areas & Heavy Items
For safety reasons, our employees cannot climb higher than a step stool or move objects heavier than 35 pounds. If you would like us to clean behind large items, please move them before the cleaning service.

Breakage/Damage & Loss Policy
Our cleaners exercise care when cleaning your home, but accidents can happen. We carry insurance for breakage or damage caused by our cleaners.

We are not liable for damage due to normal wear and tear, improper installation, or undisclosed fragile items. Please notify us of any special care items before cleaning.

Breakage or loss must be reported within 24 hours of the incident.

Cleaners Arrival Window
To minimize travel time and keep costs low, we schedule cleanings in flexible windows. Arrival times are not guaranteed, but we will notify you if there is a delay.

Holidays
Tidy Secrets does not schedule cleanings on holidays, including:

• Independence Day
• Thanksgiving
• Black Friday
• Christmas Eve
• Christmas Day
• New Year's Eve
• New Year's Day

Inclement Weather
We will be closed for business during severe weather conditions that affect public safety.

Keys
For security reasons, we request clients provide a lockbox for their house key. If a key is left in an unsecured location, Tidy Secrets is not liable for theft or damages.

Non-Solicitation of Tidy Secrets Employees
Please agree not to solicit or hire any Tidy Secrets employees for direct work. Significant resources are invested in training and vetting our professional cleaners, and they are not permitted to work directly for clients.

Governing Law
These terms are governed by the laws of the State of Florida.

Tidy Secrets reserves the right to modify these terms & conditions without prior notice.

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